About Us Pentangle Puzzles & Games is an importer, distributor, wholesaler and retailer of traditional puzzles, games equipment and books from around the world.
We strive to provide the highest standards of customer service. If you have any suggestions or comments please email us.
Making A Purchase To make a purchase, just browse our shop and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment in UK pounds (GBP) If you are shopping from outside the UK your credit card company will convert the transaction your own currency.
Shipping And Handling Our charges for shipping and handling aim to recover what it costs us to send items. For simplicity we have a series of price bands based on the estimated total weight of the order and destination. Click here for more details of the charges
Delivery Schedule We will normally send your order out within 2 or 3 working days. If we cannot send an order within a week, we will e-mail you. If you need an item urgently, let us know and we will do our best to help.
Delivery times depend on the destination and method of shipping. As a guide orders are delivered in 2-3 days in UK, up to 5 days in Europe and up to 2 weeks elsewhere.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union VAT is added, all other orders are VAT free. VAT is currently 20% on equipment and 0% on books. The VAT on carriage is at the same rate as the goods supplied (or pro rata for mixed orders).
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption.
Reaching Us Our Contact details are:
Pentangle Puzzles & Games
PO Box 5 Llanfyllin SY22 5WD United Kingdom
Phone: 01691 649123
Email: info [at] pentangle-puzzles [dot] co [dot] uk
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Any goods purchased via this shop may be returned to us within seven working days and the payment for those goods will be returned to the customer as soon as possible. The customer is responsible for the original shipping charges and cost of returning the goods, unless the goods are faulty.
Faulty goods may be returned within 3 months for a replacement or refund. The cost of returning faulty goods will be refunded providing the method of return has been agreed in advance.